Privacy Policy at l69

Information We Collect

To provide a complete, secure, and personalised experience on l69, we collect several categories of personal information. The nature of information collected depends on how you interact with our platform.

Account Registration Information

• Full name and date of birth (to verify you are aged 21 or above)
• Email address and mobile phone number for account communication
• Username and encrypted password for account access
• Residential address (city/division within Bangladesh) for identity verification

Financial and Transaction Information

• Mobile banking account references (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals — we store reference identifiers only, never full account credentials
• Transaction history including deposits, withdrawals, and game stakes in BDT
• Bank details for players using Dutch-Bangla Bank, BRAC Bank, City Bank, or other partner banks

Technical and Usage Data

• IP address, browser type, operating system, and device type
• Session data including pages visited, time spent, and navigation paths on l69
• Geolocation data (country and city level) to ensure service availability for Bangladesh-based players

How We Use Your Information

l69 uses personal information exclusively for legitimate operational purposes. We do not process your data in ways that are incompatible with the purposes stated below.

• To create, verify, and manage your l69 player account securely
• To process BDT deposits and withdrawals via bKash, Nagad, Rocket, and partner banks
• To deliver personalised game recommendations, bonus offers, and cricket or slots promotions relevant to your activity
• To detect and prevent fraud, money laundering, and unauthorised access attempts
• To respond to customer support requests and responsible gaming inquiries submitted by players in Bangladesh
• To comply with applicable legal obligations and to enforce our Terms and Conditions

Sharing of Your Information

l69 does not sell, rent, or trade your personal data to any third party for marketing or commercial gain. Disclosure of your data is limited to the specific circumstances described below.

Permitted Disclosure Circumstances

• Legal requirement: if ordered by a competent court or authority within Bangladesh, we may be required to disclose specified player data
• Fraud prevention: where there is credible evidence of fraud, identity theft, or money laundering, relevant records may be shared with enforcement bodies
• Business continuity: in the event of a company restructuring, any successor entity will be bound by the same privacy obligations set out in this policy

Cookies and Tracking Technologies

l69 uses cookies and similar tracking technologies to improve platform performance, remember your preferences, and analyse usage patterns. The following types of cookies are in use on the l69 site:

• Essential cookies: required for core site functions such as secure login sessions and remembering your currency preference (BDT)
• Analytics cookies: anonymised data used to understand page performance, popular game categories (cricket, slots, fishing, crash), and player navigation flows
• Preference cookies: storing your chosen settings such as notification preferences, last viewed game type, and language selection

You may control cookie settings through your browser. Please note that disabling essential cookies may affect your ability to log in or complete transactions on l69. We do not use cookies to track your activity across unrelated third-party websites.

Data Retention

l69 retains personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Account data is retained for the duration of your active account and for a period thereafter as required for audit, legal compliance, and dispute resolution purposes.

When data is no longer required, it is either securely deleted or irreversibly anonymised so it can no longer be associated with any individual player. Transaction records related to bKash and Nagad payments are retained for a minimum period in line with financial record-keeping standards applicable in Bangladesh.

Your Rights Over Your Data

l69 respects your rights over personal data. As a registered player, you are entitled to exercise the following rights at any time by contacting our support team:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: ask us to correct any inaccurate or incomplete personal information on your account
• Right to erasure: request deletion of your personal data subject to our legal retention obligations — this includes account closure requests
• Right to restrict processing: ask us to pause processing of your data in certain circumstances, such as when you are disputing its accuracy
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time — this does not affect the lawfulness of prior processing

To exercise any of these rights, contact us at [email protected]. We will acknowledge your request within a reasonable timeframe and act upon it promptly, consistent with our legal obligations.

Data Security Measures

l69 applies a layered security approach to protect your personal data from unauthorised access, loss, misuse, or alteration. Our platform uses SSL/TLS encryption for all data in transit, and sensitive data at rest is stored with additional encryption controls. Access to player records is restricted to authorised personnel on a strict need-to-know basis.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that materially affects your rights or freedoms, we will notify you without undue delay and take immediate remedial action. We also strongly encourage players to use strong, unique passwords for their l69 accounts and to avoid sharing login credentials with anyone.

Third-Party Services and Links

The l69 platform integrates with trusted third-party service providers to deliver core functionality. This includes game APIs from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as payment processors including bKash, Nagad, Rocket, Visa, and Mastercard. Each of these partners maintains its own privacy policy governing data they independently receive and process.

l69 is not responsible for the privacy practices of third-party services beyond its direct data-sharing arrangements. We recommend reviewing the privacy policies of any third-party services you interact with when using the l69 platform, especially your chosen payment provider.

Minors and Age Restriction

l69 is strictly an adult platform. Registration and participation are open only to individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we discover that data has been submitted by a person under 21 years of age, the account will be immediately suspended, all data will be deleted, and any funds will be handled in accordance with our Terms and Conditions. Parents and guardians areencouraged to use parental control software to prevent underage access to online gaming platforms. If you believe a minor has registered on l69, contact our support team immediately at [email protected].

Changes to This Privacy Policy

l69 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal standards. When material changes are made, we will update the effective date displayed at the bottom of this page and, where reasonably practicable, notify registered players via email or an in-platform notification.

Your continued use of the l69 platform after any changes to this policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically, particularly before making a deposit or sharing new personal information with us.

Contact Us About Your Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way l69 handles your personal data, please reach out to our support team. We are available 24/7 to assist players across Bangladesh.